All orders will be processed and fulfilled within 7 to 10 business days from the time of order confirmation, subject to availability of stock.

Delivery times may vary depending on the shipping method selected, location, and other factors beyond our control. While we make every effort to meet the promised delivery times, we cannot guarantee exact delivery dates.

We ship using trusted carrier partners. We are not responsible for any delays caused by the shipping carriers after the orders leave our warehouse.

All deliveries will be made to the shipping address specified during checkout. Please ensure the address details you provide are accurate and complete.

In the unlikely event that your order is lost or damaged during delivery, we ask that you contact us immediately so we can file the necessary claims with the carrier on your behalf.

For international orders, customers are responsible for any customs fees, taxes, and duties imposed by the destination country.

Customers who make a purchase of HKD1000 or above (after discounts and special offers) are entitled to free delivery within Hong Kong and Macau. A flat delivery fee of HKD 150 will apply to all orders under HKD 1000. An additional HKD 300 fee will apply for all deliveries to designated places located in Discovery Bay. If the order total is below HKD 1000 and the delivery is to Macau, a delivery charge will be applicable based on the order.

We currently only ship to shipping addresses within Hong Kong and Macau. We do not ship outside these two regions at this time. Customers will be notified during checkout if their shipping address is not eligible for delivery.

We reserve the right to refuse delivery to any address we deem to be high risk, or to cancel any order for reasons of illegal activity, error or omission, credit limit issues, or other unresolved problems.